Expert & Dedicated Team
From a Small Room to a Towering Success
Meet Jai Mulani the Visionary CEO @ IBT
In 2009, armed with sheer determination and a dream, Jai Mulani sparked the flame of IBT in a modest small room. Fast forward to today, and his unwavering dedication has turned that flicker into a roaring fire, igniting countless branches of excellence across the globe.
Jai Mulani’s relentless pursuit of perfection has shaped him into the heartbeat of IBT, where hard work and innovation intertwine to create a symphony of success. With a sharp eye for opportunities and an unbeatable spirit, he has transformed challenges into stepping stones, propelling the company to unparalleled heights.
An inspiration to all, Jai Mulani’s story serves as a beacon of hope for aspiring entrepreneurs, proving that with passion, persistence, and a dash of fearlessness, even the smallest sparks can set the world ablaze. The business world has come to know him as the maestro of growth, and his legacy continues to thrive as IBT continues its triumphant journey across borders.
With Jai Mulani at the helm, IBT has not only redefined the BPO landscape but has also redefined the essence of hard work, dedication, and the pursuit of dreams. As IBT’s global family expands, one thing remains clear, Jai Mulani is not just a hardworking man, he is a living testament to the extraordinary power of ambition and the limitless possibilities it can create.
Our Experienced Team
Jhanvi Mulani
Director - HR
The brilliant HR Director of IBT, whose passion for nurturing talent and fostering a positive work culture has been instrumental in shaping the company’s extraordinary journey. With an unwavering commitment to excellence and a deep understanding of what truly drives success – the people behind the organization – Jhanvi is the beating heart and soul of IBT.
From the very inception of IBT alongside her visionary partner Jai Mulani, Jhanvi’s profound belief in the potential of human capital has played a pivotal role in transforming the company into a global BPO powerhouse.
Director - Operations & Service Delivery
With a deep passion for efficiency and a sharp eye for detail, Mohamed Mudassir oversees the seamless execution of our services from end to end. His strategic mindset allows him to identify opportunities for innovation and improvement, resulting in enhanced customer satisfaction and streamlined internal operations.
Mohamed Mudassir’s leadership style is characterized by open communication, collaboration, and a strong commitment to developing our team members. He fosters an environment that encourages creativity and continuous learning, enabling our employees to thrive and deliver their best.
Mohamed Mudassir
Asif Ahmed
Director - Sales
Asif Ahmed is an accomplished and dynamic leader who serves as our Director of Sales. With an impressive background in sales strategy, relationship building, and revenue generation, he plays a pivotal role in driving our organization’s growth and success.
Drawing from his extensive experience, Asif formulates and executes strategic initiatives that maximize sales opportunities and foster long-lasting client partnerships. His innate ability to understand market trends, customer needs, and competitive landscapes enables him to provide unique solutions that create value for both our clients and our business.
Manager - Information Security
With a robust background in cybersecurity and risk management, Chandan architects and implements multifaceted strategies that shield our critical data from evolving threats. His expertise spans from identifying vulnerabilities to engineering intricate defense mechanisms, all while upholding compliance with industry regulations and best practices.
Chandan’s leadership is defined by his meticulous attention to detail and his proactive stance on security challenges. He fosters a culture of security awareness across teams, diligently assessing our security landscape to proactively counter emerging risks.
Chandan Babariya
Gaurav Arora
Manager - Service Delivery
Drawing from his extensive background in service management, Gaurav meticulously designs and implements strategies that optimize service delivery processes. His keen understanding of customer needs allows him to tailor solutions that not only meet but exceed expectations, nurturing long-lasting client relationships.
Gaurav’s leadership is characterized by his proactive approach, strong problem-solving skills, and an innate ability to guide teams towards achieving peak performance. He encourages collaboration, creativity, and a customer-centric mindset among his team members, resulting in enhanced service quality and continuous improvement.
Manager - Finance
Leveraging his extensive experience in finance, Sajid spearheads the development and execution of comprehensive financial strategies. His keen analytical skills and in-depth understanding of market dynamics empower him to make informed decisions that optimize resource allocation, maximize profitability, and ensure long-term sustainability.
Sajid’s leadership style is characterized by his meticulous attention to detail, strong problem-solving capabilities, and a commitment to nurturing collaborative relationships. He fosters a culture of transparency and accountability within his team, empowering them to achieve financial objectives while upholding the highest ethical standards.
