Customer Experience
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Inbound Call Center
With a strong commitment to customer satisfaction and a highly skilled team of IT professionals, IBT has earned its reputation as the go-to choice for businesses seeking top-tier IT support.
Outbound Call Center
With a strong focus on efficiency and innovation, IBT has become a trusted partner for businesses seeking seamless management of their IT infrastructure from a remote location.
Digital CX
IBT's helpdesk support is available around the clock, providing 24/7 assistance to clients. IT emergencies can happen at any time, and having a responsive support team available at all hours.
It is the process of providing assistance and support to customers before, during, and after they purchase a product or service to ensure their satisfaction. IBT’s team uses the latest technology and tools to manage your customer inquiries and support requests providing quick and effective solutions to any issues that arise.
We take data security and customer privacy seriously. IBT adheres to stringent industry standards to safeguard all customer information. Our employees undergo regular training on data handling and confidentiality, and we utilize the latest technologies to encrypt and protect data at all stages of interaction.
Absolutely! We understand the importance of global customer support. IBT operates 24/7, allowing us to cater to customers in various time zones. Additionally, our multilingual customer support teams are proficient in different languages, ensuring seamless communication with your diverse customer base.
Yes, we believe in data-driven decision-making. IBT provides comprehensive analytics and reporting on customer interactions, including call volumes, customer feedback, trends, and more. These insights help you identify areas for improvement, optimize your customer support strategy, and enhance overall customer satisfaction.
Front Office
With a comprehensive range of services and a highly skilled team of experts, IBT ensures that businesses' critical data and infrastructure are maintained with utmost precision and care.
Back Office
With a strong commitment to customer satisfaction and a highly skilled team of IT professionals, IBT has earned its reputation as the go-to choice for businesses seeking top-tier IT support.
